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Privacy Policy

This Privacy Policy explains how Lolly Spins Casino generally collects, uses, stores and protects personal information when players visit the website, create an account, use casino services or contact support.

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About this Privacy Policy

Lolly Spins Casino respects the privacy of players in Australia and aims to handle personal information in a clear, responsible and secure way. This Privacy Policy describes the types of information that may be collected through the website and related services, the reasons it may be used, and the choices available to players.

Quick links

The policy applies to information provided when a player browses the website, registers an account, completes verification, makes deposits or withdrawals, plays games, contacts support, subscribes to marketing or otherwise interacts with Lolly Spins Casino. Some services may also have additional notices explaining how particular information is used.

By using the website, players acknowledge that information may be handled as described in this policy. Where consent is required for a particular use, it may be requested at the relevant time. Players can withdraw consent to optional marketing at any time, although withdrawal does not affect processing that is necessary to provide services, meet legal obligations, protect the website or resolve disputes.

This policy may be reviewed and updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version published on the website will apply from the date it is made available. Players should check this page periodically for any updates.

Information that may be collected

The information handled by an online casino site depends on how a player uses the services. Lolly Spins Casino may collect information directly from a player, automatically from a device or browser, or from service providers that help operate the website and process transactions.

Account and contact details

This may include a player’s name, date of birth, residential details, email address, username, account preferences and other information supplied during registration or account management. Contact details may be used to provide account notices, respond to questions, confirm requests and communicate about important service matters.

Verification information

To help confirm identity, eligibility and account ownership, the site may request verification documents or related information. This can include identity documents, proof of address, information about the source or ownership of funds, and records of checks completed for security, anti-fraud and responsible operation purposes. Only information relevant to the applicable check should be provided through the requested process.

Payment and transaction records

The site may handle information about deposits, withdrawals, bets, gameplay, bonuses where applicable, account balances, refunds and other transactions. Payment details may be processed through specialised payment providers. Where possible, payment information is handled by the relevant provider in accordance with its own privacy terms, while transaction records may be retained for account administration, reconciliation, security and legal purposes.

Device, usage and cookie data

When a player uses the website, technical information may be recorded, such as an IP address, browser type, operating system, device identifiers, language settings, pages visited, session details, approximate location information and interactions with website features. Cookies and similar technologies may also be used to remember preferences, support secure login, measure performance and understand how the website is used.

How information is used and shared

Personal information is generally used only for purposes connected with operating an online casino service, maintaining accounts, meeting security requirements and providing support. Depending on the circumstances, information may be used to:

  • Create, maintain and administer a player account.
  • Process deposits, withdrawals, payments, refunds and other account transactions.
  • Verify identity, account ownership and information supplied by a player.
  • Carry out security, anti-fraud, anti-money laundering and risk checks in general terms.
  • Provide games, account features, customer support and important service communications.
  • Investigate suspected misuse, unauthorised access, irregular activity or breaches of the website terms.
  • Personalise website content and remember selected settings where appropriate.
  • Monitor website performance, fix technical problems and improve services.
  • Send optional marketing communications where a player has agreed to receive them or where otherwise permitted.
  • Meet applicable legal, regulatory, tax, accounting, court or law-enforcement requirements.

Information may be shared, where reasonably necessary, with service providers that support website hosting, identity verification, payment processing, fraud prevention, technology, analytics, customer support, security and communications. These providers should receive information relevant to the service they perform and may be required to protect it and use it only for authorised purposes.

Information may also be disclosed when necessary to protect players, the website or other people; enforce applicable terms; investigate suspected unlawful or harmful activity; respond to valid legal requests; or establish, exercise or defend legal rights. Information is not intended to be sold as a general commercial mailing list.

Some service providers may handle information in countries outside Australia. Where this occurs, reasonable steps are intended to be taken to ensure that information is handled securely and consistently with applicable privacy requirements. Different countries may have different privacy protections, but the information should remain subject to appropriate safeguards.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files placed on a device by a website. Lolly Spins Casino may use essential cookies to support login, account security, navigation and core website functions. Other cookies may help remember preferences, measure visits, understand website performance or support relevant communications.

Players can manage or restrict cookies through their browser settings. Disabling some cookies may affect the availability or performance of account features and other parts of the website. Browser settings may also allow existing cookies to be deleted and may provide alerts before new cookies are stored.

Protecting information

Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and staff or provider procedures. No website, transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login information confidential and contact support promptly if suspicious account activity is noticed.

How long information is kept

Information is generally kept for as long as it is needed for the purpose for which it was collected, to manage an account, provide support, protect the website, resolve complaints or meet applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

Your privacy rights and choices

Players may have rights and choices relating to the personal information held about them. These rights can be subject to identity checks, applicable exceptions, technical limitations and obligations to retain certain records. A request will be considered and handled as reasonably and lawfully possible.

To exercise a privacy right or ask a question about personal information, contact support@lollyspinscasino.top. Requests should explain what is being requested and include enough information to help identify the relevant account. Additional information may be requested to protect against unauthorised access or disclosure.

  • Access: ask for confirmation about whether personal information is held and request access to relevant information, subject to applicable restrictions.
  • Correction: ask for inaccurate, incomplete or outdated account information to be corrected or updated.
  • Deletion: request deletion of personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained for legal, security, transaction or dispute-related reasons.
  • Marketing consent: withdraw consent to optional marketing communications. Players can also use an unsubscribe option where one is included in a marketing message.
  • Information about use: ask general questions about the categories of information collected, why it is used and the types of service providers that may receive it.

If marketing consent is withdrawn, service-related messages may still be sent when they are needed for account security, transactions, verification, changes to services or other important operational purposes. A request to close an account can also be made through support, but closing an account does not automatically remove records that must be kept or information required to deal with an existing issue.

Players should contact support@lollyspinscasino.top if they believe information has been used incorrectly, an account may have been accessed without permission, or this Privacy Policy has not been followed. The matter will be reviewed and further information may be requested so that it can be addressed appropriately.